Dos and Don’ts of Hiring a Travel Agency in Hanoi, Vietnam. Trade veterans corresponding to Kerl Commock say that some travelers still favor booking by way of an agency as a result of it saves them time and makes flight cancellations less annoying. Primarily based on a survey of 14,000 households, the American Society of Travel Agents stories that it is at present seeing the best numbers of customers booking by way of travel agents in three years.\n\nShe’s been working as a travel agent for over 30 years and at present works at Balboa Travel, a California travel agency that has been in the business for practically half a century. For The Atlantic’s sequence of interviews with American employees , I spoke with Commock in regards to the stresses of booking travel, TSA traces, and the rise of online booking.\n\nWe worked together in Texas, and he or she was working with Balboa and known as to suggest me to work as a travel agent. I’ve accomplished navy—my husband is in the navy so I worked on a navy base. Commock: The nice thing with having a travel agent is our data.\n\nWith our reservation system, we are able to access the lowest fares and we are able to see all the airlines. Plenty of the airlines are having these prompt-purchase, non-refundable, no-adjustments tickets, and all that. This is where our price comes in. Booking online, when there’s a difficulty they should make a cellphone call and hold.\n\nI have purchasers calling from the taxi: I will miss my flight, I don’t suppose I will make it! Commock: My hardest thing is overcoming the perception that purchasers can guide online and not recognizing the value of booking with a travel agency. Better still, Trump worked his means by way of more than an hour of television without insulting or demeaning anyone.