Even with the growth of online travel booking sites, the travel agency trade is anticipated to grow over the following several years. There’s leisure, which is your vacation department. Laughs At one point, we used to have a neighborhood travel agency that individuals go to, and so they sit down and discuss. Now, with the internet, every little thing is on the market to the purchasers at their fingertips, whether it’s 1 a.m. or 6 a.m.—they’ll go on their laptop and research or guide anything at anytime.\n\nBalboa is a 24-hour operation: We’ve our regular business hours, but our after-hours agents are there to assist in case of emergencies. That makes us accessible to both our domestic purchasers and purchasers overseas. Commock: The nice thing with having a travel agent is our data.\n\nMost of us have been in this trade for a very long time, so we know a number of the ins and outs of travel. Plenty of the airlines are having these prompt-purchase, non-refundable, no-adjustments tickets, and all that. We are able to advise them that for somewhat bit more, you possibly can have tickets that you could change for a nominal charge, or offer you a seat project, or change the date of departure.\n\nLet me see if I can get you on another airline.” And it gets them out of that line, it gets them out from being on hold with an airline for half an hour and gets them to their destination. This is where our price comes in. Booking online, when there’s a difficulty they should make a cellphone call and hold.\n\nThat’s time they’re wasting, and we are able to get them to their destination rapidly. Lam: Plainly using a travel agent, although there’s a price, may help folks feel less pissed off in annoying travel situations. I have purchasers calling from the taxi: I will miss my flight, I don’t suppose I will make it!