Dos and Don’ts of Hiring a Travel Agency in Hanoi, Vietnam. At the bottom, there’s the booking stage, where she locks in a particular flight, accommodations, and itinerary. This part was once the ambit of online travel companies, but increasingly, these sites are transferring up the funnel and serving a unique operate.\n\nAlthough there are about half the number of travel agents working in the U.S. as there were in 2000, in accordance with the Bureau of Labor Statistics, this new paradigm has created a space, once more, for old style human intervention. In accordance with MMGY’s Reid, 28% of millennials surveyed mentioned they’d consulted a conventional travel agent in the last 12 months — larger than some other age section — and 30% mentioned they plan to do so in the next two years.\n\nHaving a travel agent can optimize a trip for you,” says Paul English, the co-founder of a new travel app known as Lola Planning a trip shouldn’t be a annoying experience. The app, which is at present in limited-release, is intuitively simple to use, and supplements technological innovation and information with responsive customer service.\n\nEnglish can be the co-founder and former chief expertise officer of booking web site Kayak , which he offered to Priceline for $1.8 billion in 2012. While there, he incessantly manned the customer service hotline. I spotted that when persons are spending a lot of money on something, they take comfort in talking directly to a person before making their booking,” he says.\n\nTravel agents are gaining ground in the luxury market, as nicely, where DIY booking made fewer in-roads in the first place. For the luxurious neighborhood, the travel market has continued to grow and prosper,” says Misty Belles, managing director of public relations at Virtuoso , a luxury travel planning network.